How can we
help?
Nearly everything here you can do yourself, right now — no email, no waiting, no retention maze. When something genuinely needs a person, the form at the bottom of this page reaches one.
Reset password
Back in, in two minutes.
Manage membership
Change plan, card or cancel.
Find my course
Everything you've purchased.
My plan
Check-ins, results and printables.
Browse by topic
Or read the short FAQ →Account + login
Passwords, email addresses, signing in and getting back into your account.
09Memberships
What each plan includes, upgrading, downgrading and cancelling.
08Courses
Buying, accessing and working through the courses you own.
11Billing + payments
Payment methods, receipts, failed payments and discounts.
10Assessments + Check-Ins
The difference between them, who they're for and where your plans live.
07Tools + downloads
The Tools Library, printing, saving and your downloads.
08Technical help
Pages, video, PDFs, progress and checkout — the short fixes first.
05Refunds + cancellations
How cancellation works and how we handle digital-content purchases.
03Privacy + account data
What we hold, what we don't, and how to delete your account.
01Contact
When something genuinely needs a human.
Most asked
- I forgot my passwordReset it yourself in a couple of minutes — no need to email anyone.
- How do I cancel my membership?Cancel yourself, in a few clicks, at any time.
- Can I get a refund for a course or digital content?Digital purchases are generally final once access is provided — with fair exceptions.
- How do I create an account?A free account takes about thirty seconds and keeps your plan, saves and purchases in one place.
- What membership options are available?Free, The Modern Human at $19/month, and The Modern Human+ at $39/month.
- Are courses included in membership?No — courses are purchased separately, and members get a standing discount.
- How much are courses?$49 each, unless a course page states a different price.
- How do I access a course I purchased?Purchased courses open from My courses.
- How do I update my payment method?Change your card in the secure billing portal.
- Where are my Modern Human Plans?My Modern Human → My plan.
- Is The Modern Human therapy?No. It's psychology-informed education, not clinical care.
Talk to a human.
Billing errors, access problems self-service can't fix, technical failures, purchase discrepancies — write to us and we'll sort it.