Help Center
Billing + payments
Payment methods, receipts, failed payments and discounts.
- Where can I manage billing?Everything billing lives in the secure Stripe portal.
- How do I update my payment method?Change your card in the secure billing portal.
- Where can I see my receipts?Every invoice and receipt is downloadable from the billing portal.
- Where can I see my billing history?Full payment history sits in the billing portal.
- My card was declinedUsually the bank, not the site — update the card and retry.
- I was charged twiceCheck whether one is a pending authorisation — then tell us.
- I don't recognise a chargeCheck the billing history on the account first.
- My membership payment failedUpdate the card and the renewal retries automatically.
- How do course discounts work?Applied automatically at checkout based on your active membership.
- Why didn't my discount apply?Nearly always a signed-out checkout or a membership that isn't active yet.
- How do I manage my subscription?Plan, card, invoices and cancellation, all in one secure place.
If the answer isn't here, we'd genuinely rather you wrote to us than gave up.
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