Technical help

Checkout didn't complete

Check whether you were actually charged before trying again.

  1. 01Check your email for a receipt, and your billing history for a completed payment.
  2. 02If there's no completed payment, nothing was taken — start checkout again.
  3. 03If your bank shows a pending amount but there's no receipt, wait a few days; unclaimed authorisations drop off.
  4. 04Don't retry more than twice — contact us instead so we don't create a duplicate.

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