Why didn't my discount apply?

Check each of these:

1. 01You were signed in when you started checkout.
2. 02You were on the account that holds the membership.
3. 03Your membership was active — not pending, past due or cancelled — at the moment of purchase.
4. 04The course is eligible; a small number of products may be excluded, which is stated on the product page.

If all four were true and you were charged full price, send us the receipt number and we'll refund the difference.