Billing + payments

My card was declined

Usually the bank, not the site — update the card and retry.

  1. 01Check the card's expiry date and billing postcode.
  2. 02Check for a text or app notification from your bank asking you to approve the payment.
  3. 03Try the payment again — most declines clear on a second attempt after approval.
  4. 04Add a different card in the billing portal.

Banks don't tell us why a card was declined, so if it keeps failing your bank is the fastest route to an answer.

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