Billing + payments
My card was declined
Usually the bank, not the site — update the card and retry.
- 01Check the card's expiry date and billing postcode.
- 02Check for a text or app notification from your bank asking you to approve the payment.
- 03Try the payment again — most declines clear on a second attempt after approval.
- 04Add a different card in the billing portal.
Banks don't tell us why a card was declined, so if it keeps failing your bank is the fastest route to an answer.
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